Audi: previous owners, selling, and privacy settings
Last checked: 14 Oct 2026; buyer route re-checked 6 Nov 2026
Audi's connected services: myAudi app, Audi connect. Disengage the car from your myAudi account and delete personal data before you sell. Buyers can get help from an Audi Centre to become the key user.
Bought it used: remove the previous owner
- Become the key userBuyer
Audi Centre (free connected car activation)Audi UK says your Audi Centre can help you connect your car and become the key user, and you can book a free activation online. Its pages don't say what happens to a previous key user.
The myAudi team is on 0800 279 2884, or email digitalsupport.uk@audi.de.
Selling: unlink and wipe
- Disengage the car and delete dataSeller
myAudi accountAudi's Functions on Demand terms say sellers should disengage the car from their myAudi account "immediately", delete personal data stored in the car, and hand over the vehicle code to the buyer. The terms say disengaging is the seller's responsibility, not Audi UK's.
The exact in-car steps aren't in the public pages (the owner's manual needs a myAudi login).
Privacy and offline settings
- Privacy ModeIn the car
MMI → Privacy SettingsPartly or fully restricts data sent over the car's SIM, service group by service group. Emergency and safety services are excluded.
Doesn't cover Bluetooth, Wi-Fi, USB, charging or the diagnostic port. The full menu path isn't confirmed.
Good to know
- Audi connect is provided by AUDI AG; Audi UK's privacy contact is dataprotection@vwg.co.uk.
Not found in Audi's public UK documents: How a buyer removes a previous key user (Audi UK's myAudi and Audi connect FAQs, re-checked on 6 Nov 2026, don't cover it), and the in-car reset path (the owner's manual needs a myAudi login). Menu paths can differ by model and software version; each one here is for the version its source names.
More on cars
The cars page compares every brand's steps for buying and selling. For a hire car, see hire cars.
Other brands: Volkswagen, BMW, Ford, Kia, Hyundai, Toyota, Nissan, Mercedes-Benz, MG, Tesla, Jaguar Land Rover, Skoda, Peugeot, Vauxhall, Volvo, BYD, Honda, CUPRA, SEAT, Polestar, Renault
Sources
- audi.co.uk/en/owners/audi-connect/faqs/how-to-use-key-tag/
- audi.co.uk/en/owners/terms-and-conditions/functions-on-demand-2/
- audi.co.uk/en/owners/terms-and-conditions/data-protection/
This page describes your options and how organisations say they handle requests. It isn't legal advice. See About & sourcing, or report a correction.