Mercedes-Benz: previous owners, selling, and privacy settings

Mercedes UK says that if the app shows "The vehicle is already linked to another customer", you should visit an Authorised Repairer and show proof of ownership. They'll remove the previous account and pair the car with yours.

Mercedes says to bring an identity document, the vehicle registration certificate (the V5C logbook) and the email address or phone number you use for your Mercedes-Benz account.

Source ↗

Mercedes says you must unpair the car before you sell or return it, and only the main user can do this.

On the Mercedes-Benz website: Profile icon → Dashboard → your car → Manage vehicle → Remove vehicle. In the car (current MBUX): MB Apps → Mercedes me ID → Delete vehicle connection. Older MBUX: Store / Mercedes me & Apps → Mercedes me ID → Delete vehicle assignment. Needs your Mercedes me PIN.

Source ↗

Deletes devices, profiles and biometric data. Mercedes says this is necessary before selling or transferring the car.

The same path is in the UK manuals for the A-Class Hatchback (W177) and E-Class Coupé (2022). Cars with COMAND weren't checked.

Source ↗

Turns off sending the car's position. Emergency calling can't be deactivated.

Older MBUX (e.g. E-Class Coupé 2022): Settings → System → Wi-Fi & Bluetooth → Transmit vehicle position. To stop the automatic internet connection: Settings → System → Internet and Bluetooth → Manage Internet access → Data package → Delete entry.

Source ↗